Terms & Conditions


GENERAL INFORMATION

These terms and conditions apply to all sales of goods and services from www.elleandil.com to consumers. elle&il do not guarantee that all items in the webshop are in stock at all times. If the consumer has bought an item that is unavailable, elle&il reserves the right to cancel the order from the consumer. In this case, the consumer will be contacted by elle&il.

DELIVERY TERMS

elle&il offers worldwide shipping for all orders and orders will be handled within 2 working days.

Norway

elle&il offers free shipping within Norway. Norwegian orders will arrive at the customer’s postal address within 3-5 days* from the day the shipping confirmation is received by the consumer.

International

The shipping cost for international orders (outside Norway) is 150 NOK. International orders will be delivered within 5-10 days* from the day the shipping confirmation is received by the consumer.

*Please note that delivery times are provided as guidelines and do not take into account possible delays caused by payment authorization and/or stock availability.

RETURN & EXCHANGE

If the buyer wants to return an order they need to submit a formal notice to elle&il within 2-days after receiving the package. The notice must be submitted by e-mail to post@elleandil.com and elle&il do not pay the transportation costs of this return. The item must always be delivered back to elle&il in the same condition and original packaging as when it was received. Items bought on sale cannot be returned.

If the buyer experience defects on an item bought from elleandil.com they need to submit a mail to post@elleandil.com. A photograph and explanation of the defect need to be included. elle&il will reply to all emails within one working day.

TAXES & DUTIES

Norway

All prices in the webshop are shown in NOK and therefore include Norwegian VAT of 25%.

International

All prices are shown in NOK and the customer will be debited in that currency. Note that as all prices in the webshop are shown in NOK they, therefore, include Norwegian VAT of 25%. The VAT will be deducted for all orders shipped outside Norway, however, the buyer will then have to pay local tax (VAT/MVA).

PAYMENT INFORMATION

elle&il accept the following payment cards in the web shop; Visa and Mastercard via PayPal and Stripe.Payment is debited from the buyer’s card once the order is placed.

CUSTOMER SERVICE

elle&il are always prioritizing their customers and will be happy to assist at any time. Buyers can reach out by email or phone: hello@elleandil.com // +47 450 50 005.